VIDEO: Philip K. Howard Delivers Opening Keynote at Georgetown CBPP Event
February 04, 2010
Below is a video excerpt from the December 4, 2009 event, “Unpacking Customer Satisfaction: The Role of Customer Complaints Across Industries and Agencies,” hosted by the Georgetown Center for Business and Public Policy, in which Philip K. Howard delivers the opening keynote address.
[Georgetown Center for Business and Public Policy]
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