VIDEO: Philip K. Howard Delivers Opening Keynote at Georgetown CBPP Event
Below is a video excerpt from the December 4, 2009 event, “Unpacking Customer Satisfaction: The Role of Customer Complaints Across Industries and Agencies,” hosted by the Georgetown Center for Business and Public Policy, in which Philip K. Howard delivers the opening keynote address.
[Georgetown Center for Business and Public Policy]
February 04, 2010 | Comments (0) | Permalink